Wealth Management

Aloula Geojit Capital Client is distinguished by wealth management team which ...

read more

Asset Management

Aloula Geojit Capital provides a wide range of Asset Management and portfolio ...

read more

Corporate Finance

Corporate Finance Department at Aloula Geojit Capital Provide an overall products ...

read more

Brokerage

Aloula Geojit Capital has a specialized well trained broker team, working in dedication ...

read more

Custody

Aloula Geojit Capital provides custody services to shareholders with respect to ...

read more

FAQ

1. What is AlOula Geojit Tadawul?

2. Why AlOula Geojit Tadawul?

3. What are the portfolios that I can view?

4. What are the services offered by AlOula Geojit Tadawul?

5. Who can subscribe to AlOula Geojit Tadawul?

6. What is required for registration?

7. What are the documents required for opening an account with Aloula Geojit?

8. For GCC citizens: All the shares are open for the GCC citizens.

9. How long does it take to open and activate the account (Portfolio)?

10. Are there any hardware or software requirements to access AlOula Geojit Tadawul?

11. When can I use Aloula Geojit trading systems?

12. How can I trade through Aloula Geojit after opening an account?

13. How user friendly is AlOula Geojit Tadawul?

14. What do you mean by Silver and Gold and Platinum levels ?

15. What is the discount calculated amount of commission calculated on the Trading through AlOula Geojit Tadawul?

16. Can I change my User Number or Password?

17. Can I transfer money today into my portfolio and use it to conduct a buy transaction?

18. What should be done to cancel this service (AlOula Geojit Tadawul)?

19. Is it possible to trace a transaction by AlOula Geojit Tadawul?

20. What are customer contact details?

21. How secure is AlOula Geojit Tadawul?

22. What could I do to protect my account(s) and personal information?

23. I can’t login!

24. My orders are not showing!

25. I can’t change my order!

26. How can I transfer cash / stocks?

27. Are there any New Services coming soon?

28. What is the maximum statement period that can be taken to track the portfolio through the Internet?

29. In the case of the customer asking for a statement, is there any service charge?

30. How long it will take in the case of the amount deposited in the client’s account?

31. What is the minimum amount to open account?

32. What is the mechanism to participate in the deduction of the amount of Internet service?

33. Is there a minimum period for subscribing to the Internet service?

34. Are their separate services for VIP clients?

35. Does opening account through the net or toll-free number replace coming to the company’s Branch?

36. In case of opening accounts for the elderly and others unable to sign. What is the mechanism for them?

37. How much fees is calculated for each company in the event of transfer of shares from the company?

38. In the case of non-used account, will the account be Suspended and when?

39. How long does it take to transfer shares from other companies?

40. Which is Settlement Bank for the company?

41. In case of IPO, for all future companies, would AlOula Geojit be offering cutomers the facility of subscriptions in IPO’s?

42. How much time taken to process debit or transfer cash from the account?

43. What are the company activities?

44. How will I be informed when my Portfolio is opened?

45. The file which I was recived with the welcome letter is not opening?

46. What is the URL of the website of the company?

47. What is the link to download the program of Aloula Geojit Pro?

48. What is the difference between the login password and the transaction password number?

49. If the balance is insufficient to cover the renewal subscription fees, am i going to be stopped from internet?

50. Is there any difference between phone and internet commission?

Fixed Promotion Program Questions

1. What is Fixed Promotion Program?

2. How long is the program?

3. How does the program work?

4. How to subscribe to the program?

5. Can customer subscribe to this service at any time?

6. Is the program mandatory or optional?

7. What are the advantages of Fixed Promotion Program?

8. Why subscribe to this program?

9. If my trading value exceeds 10 million per day, will I be charged any commission?

10. If I withdrawal the full amount and shares available in my Portfolio after subscription will you end the program for me?

11. If the trading platform crashes or stop for any reason, are you going to charge me the company commission on my trades over the phone?

12. Can I get back the paid fees?

13. Is there a subscription for a month or quarter?

14. If I was doing a large trading volume, will I get a discount on the subscription fees?

15. Is it possible to trade over the phone with the same fees?

16. Do I get on other services such as margin if subscribed?

17. I have a previous account with Aloula Geojit, Can I subscribe in this program?

 


 

1. What is AlOula Geojit Tadawul?

AlOula Geojit Tadawul is the internet online trading service that offers you the ability to trade all local equity, view your portfolios and answer any of your inquiries from the convenience of your home, office or from any PC in the world.

2. Why AlOula Geojit Tadawul?

Aloula Geojit Tadwaul is high-tech programmed which facilitates accurate, easier, faster, safe trading. The system is designed by Geojit Technologies Pvt Limited (GTL), with a track record of high level of domain expertise and implementation. GTL is owned by Geojit Financial Services Limited (GFSL), a leading financial services listed company in India with around 500 branches, which works on a GTL solution.

Aloula Geojit Tadwaul has been designed keeping in mind customer requirements with many features such as: Market Depth, MBP, update of prices, Portfolio Position with recent live prices and updated of Profit/Loss, market announcements, an integrated program and developed a specialized technical analysis of the market, provision to keep the client's preferred symbols and virtual workspace store, calculator and Much more…

3. What are the portfolios that I can view?

All portfolios held under your name opened after registration can be viewed.

4. What are the services offered by AlOula Geojit Tadawul?

Updated Prices (Market Depth, MBP, and MBO)

View positions

Placing a buy order

Placing a sell order

Modifying an order

Suspended Order

Viewing transactions

Changing customer contact details

Confirmations /Alerts

Changing password

5. Who can subscribe to AlOula Geojit Tadawul?

Any Saudi or GCC national and any person having a residence permit (Iqama) can be a customer with AlOula Geojit Tadawul.

6. What is required for registration?

Open an Account with AlOula Geojit Tadawul and by having a Portfolio Number.

7. What are the documents required for opening an account with Aloula Geojit?

Individuals:

For Saudis

- National ID (for Saudi Nationals) or the family book

- Address Details

- Bank Account Details in KSA

For Non Saudis living in KSA

- Valid Iqama copies

- Recent Passport copies

- Address Details

- Bank Account Details in KSA

 

For GCC Citizens

- National ID

- Passport copy

- Bank Account Details in KSA

 

Corporations:

  • For corporations the following documents are needed
  • Authenticated copy of the trade license OR the registration license issued from the ministry of trade or from CMA or SAMA.
  • The foundation documents.
  • Proof Documents that the trading on shares for the private company’s Account is allowed
  • Authenticated ID card copy from the appropriate General Manager and the authorized person(s) to trade on the account.
  • A registered power of authority giving the General Manager or the authorized person to trade on behalf of the company.
  • True ID card copy for the owners of the company and documents that their names are on the company foundation document.
  • Bank Account Details in KSA.

8. For GCC citizens: All the shares are open for the GCC citizens.

For those who have an Iqama: Not all the shares are open for them. They may please check with our customer service, brokers or they can access CMA at www.cma.org.sa OR Tadawul at www.tadawul.com.safor latest eligibility.

For Non Saudis and non residents: They are not permitted to trade.

9. How long does it take to open and activate the account (Portfolio)?

Between 24 to 48 hours.

10. Are there any hardware or software requirements to access AlOula Geojit Tadawul?

In order to access AlOula Geojit Tadawul, you must have Internet Explorer 6 or higher. If you do not have Internet Explorer 6 or higher, we recommend that you download it from Microsoft.

11. When can I use Aloula Geojit trading systems?

You can access to Aloula Geojit trading systems at any time.
Note that the trading hours are as follows: Saturday till Wednesday
From 10:00 to 10:59 orders can be placed.
And from 11 am to 3:30 market is open for trading
Customers can enter offline orders outside tadawul system from 4:30 pm to 9:30 am to be sent later automatically before market open between 10:00 & 10:05 am (offline orders)

12. How can I trade through Aloula Geojit after opening an account?

Once the account is opened, you will be allotted a unique Customer Identification number. You need to have sufficient money in your ledger with us before placing any buy orders. You can avail any of the following modes for execution of orders depends on your wish and convenience.

1. Visiting our Trading division in a branch near to you.

2. Use No, 920000949 Our dealers will execute your orders

3. Availing our Internet Trading facility

13. How user friendly is AlOula Geojit Tadawul?

AlOula Geojit Tadawul has been made as Easy as possible for your convenience. Also, In case of any Trouble or in obtaining any information you can contact Customer serves on 920000949.

14. What do you mean by Silver and Gold and Platinum levels ?

1 - First level: (silver)
late prices Service screen (Not Updated Prices), which will enable the client to enjoy the five riyals commission offer and without any monthly fees.
2 - The second level: (Gold)
Updated prices directly, which will be subject for a monthly fee of Fifty Riyals (50) in addition to five riyals commission offer on every trade.
3 - The third level: (Platinum)
Using Aloula Geojit Pro trading system, Updated prices, by downloading the program on the client’s computer, which will be a subscription for a monthly fee of (100), Riyals in addition to five riyals commission offer on every trade.

15. What is the discount calculated amount of commission calculated on the Trading through AlOula Geojit Tadawul?

There is no difference between phone and internet

Average Monthly Trading Level

Discount

 

From

To

 

Zero

9,000,000

9,000,001

22,000,000

22,000,001

And Above

 

 

Discount %

 

 

50% On Co. Comm

 

70% On Co.Comm.

 

80% On Co.Comm.

 

 

 

 

16. Can I change my User Number or Password?

Your User Number is your permanent Account Number. You can change your password at any time by choosing the option on AlOula Geojit Tadawul.

17. Can I transfer money today into my portfolio and use it to conduct a buy transaction?

Yes, cash deposits can be made, and can be used.

18. What should be done to cancel this service (AlOula Geojit Tadawul)?

If you decide to cancel your subscription to AlOula Geojit Tadawul, then you should fill in the cancellation form indicating your wish to cancel the service and include your User Number (portfolio number) and your signature.

19. Is it possible to trace a transaction by AlOula Geojit Tadawul?

By using the Trade Summary option, you are able to search any transaction that took place.

20. What are customer contact details?

Customer details are used to send trade confirmations and to call Customer or reply to any inquiry that a customer might have.

21. How secure is AlOula Geojit Tadawul?

AlOula Geojit Capital assures protection of confidential information of clients.AGC adheres to and is compliant with Tadawul Regulations.

Our secure server site uses state of the art encryption to prevent anyone other than you from accessing your account online. When you Log On, you will be asked to provide us with your User Number Code, and Password Code, only after successfully entering the required information will you be able to view and access your accounts. When you enter this data, it will be automatically encrypted, so that no one else can read it. And our systems are continuously monitored By VeriSign Secured.

22. What could I do to protect my account(s) and personal information?

For a start, please make sure that no one else knows your User Number and password, including the AlOula Geojit Tadawul's employees. Be sure to exit AlOula Geojit Tadawul before you leave your PC, so that no one can access your account from your PC in your absence. If you believe someone may have your password, please change your number as quickly as possible and contact Customer Service.

Check your account regularly. If you think there is a transaction showing in your account that you do not remember making or if Orders has been placed unexpectedly - note down the details and report the details to us immediately.

Do not open emails from unknown sources. If you are in doubt about the source of an email, do not open the email; simply delete it without reading the content.

23. I can’t login!

Check your User Id and Password. If you still face difficulties, you may use the Forgot Password option on the main menu of AlOula Geojit Tadawul. Otherwise, call the AlOula Geojit Tadawul Customer service for support.

24. My orders are not showing!

Make sure that you are connected to the Internet. If you are, use the Transaction Search option on the AlOula Geojit Tadawul as previously executed and expired orders will not show on the order status. If you still have difficulties, please call the AlOula Geojit Tadawul Customer service for support.

25. I can’t change my order!

Check order status in the Order status as executed and expired orders can’t be changed or cancelled. Also, you can’t change orders captured by our dealers on your behalf,

26. How can I transfer cash / stocks?

If you wish to transfer stocks out of your portfolio, contact Customer Service to sign the required forms, funds can be transferred by AlOula Geojit Tadawul site Or Phone.

27. Are there any New Services coming soon?

 

Yes, Aloula Geojit capital strive in offering new products and services, with providing a new investment options and technology to customers, where new products are advertised on the company main Web site home page.

28. What is the maximum statement period that can be taken to track the portfolio through the Internet?

6 months.

29. In the case of the customer asking for a statement, is there any service charge?

There will be no charges for ordering account statement.

30. How long it will take in the case of the amount deposited in the client’s account?

The account will be immediately updated with the amount after receiving credit confirmation.

31. What is the minimum amount to open account?

There is no minimum amount.

32. What is the mechanism to participate in the deduction of the amount of Internet service?

Participation will be automatically deducted from theclient account or processing payment through Customer Service in our Branches.

33. Is there a minimum period for subscribing to the Internet service?

The minimum subscription period is 1 month

34. Are their separate services for VIP clients?

Yes there are.

35. Does opening account through the net or toll-free number replace coming to the company’s Branch? 

Yes It is possible.

36. In case of opening accounts for the elderly and others unable to sign. What is the mechanism for them?

Account opening application available on the company home page may be completed where our staff will contact you as soon as possible to finalize the procedure for portfolio opening.

37. How much fees is calculated for each company in the event of transfer of shares from the company?

The company has No charges for transfer of shares

But for Tadawul the fees will be taken as below:

50 riyals for each company

Between relatives( first class)

20 riyals for each company

Between portfolios of the same customer

38. In the case of non-used account, will the account be Suspended and when?

The account will not be suspended unless the client askes for it.

39. How long does it take to transfer shares fromother companies?

In the absence of any commitment company's transferring processis within 24 to 48 hours.

40. Which is Settlement Bank for the company?

 

Riyad Bank is the settlement bank.  

41. In case of IPO, for all future companies, would AlOula Geojit be offering cutomers the facility of subscriptions in IPO’s?

In this case, the company will inform customers with the mechanism of IPO.

42. How much time taken to process debit or transfer cash from the account?

 

The withdrawal or transfer on the same day by 12noon of any bank, but after 12 noon the operation will be in the next working day.

Any transaction intra Riyad Bank will be on the same day.

43. What are the company activities?

 

Aloula Geojit Capital  is a Joint Stock company licensed by Saudi Capital Market Authority to offering trading activities as principal and agent , underwriting in addition to Portfolio Management Service (PMS) and Funds Services  at various types whether in local or global markets, also the company offers advisory, arrangement  and Custody services.

44. How will I be informed when my Portfolio is opened? 

 

As soon as your account is opened and activated, the portfolio information will be send to you by email or by short text messages (SMS). Which will contains a letter with the portfolio and your Riyadh bank account number.

45. The file which I was recived with the welcome letter is not opening?

The attached file is a PowerPoint file so you might use the older version of the PowerPoint. Content of the file will be sent to you again in the form of an SMS or Customer Service can send the file again using the PowerPoint 97-2003

46. What is the URL of the website of the company?

https://etrade.aloulageojit.net

47. What is the link to download the program of Aloula Geojit Pro?

 

http://mds.aloulageojit.net/Downloads/AloulaFlipSetup.zip

48. What is the difference between the login password and the transaction password number?

Login Password is for opening the trading system only, while the Transaction Password is used when the client places an order worth more than one million Saudi riyals.

49. If the balance is insufficient to cover the renewal subscription fees, am i going to be stopped from internet?

 

No, Client will have access through the Internet, But to the Silver level.

50. Is there any difference between phone and internet commission?

There is no difference between phone and internet commission For the Normal clients.

Fixed Promotion Program Questions

1. What is Fixed Promotion Program?

This program has been designed for the new individual brokerage clients where the client pays a lump sum amount of Ten Thousand Saudi Riyals (10,00SR) which entitle the client to trade with a 100% discount on brokerage commission (0.0012 of the trade value) for all trades place ONLY through our online trading platforms for a period of one full year from the date of dispatch of the first welcoming message to the client.

Most important features of the program include:
1 - Get a platinum trading level.
2 - Get a 100% discount on the commission of the company throughout the subscription period.
3 – Discount is valid for a period of one year from the date of subscription.
4 - An integrated support team for the program's members.


Note: The above program applies to clients who place their orders through our online trading platform, while orders place over the phone will get only 70% discount on brokerage commission.

2. How long is the program?

One Full calendar year from the date of dispatch of First welcome letter

3. How does the program work?

The client pays a fixed amount of SR 10,000 and trade for a full calendar year with 100% discount on AGC brokerage commission.

4. How to subscribe to the program?

To subscribe in this program, the potential client has to use AGC website to complete the required information (press here) then our employees will call the client to approve his/her application, then the client will be requested to transfer money to his portfolio with AGC from his bank current account to start trading after deducting the subscription fee (10,000 SR).

5. Can customer subscribe to this service at any time?

No, client can only subscribe to this program during the offer period only.

6. Is the program mandatory or optional?
Optional

7. What are the advantages of Fixed Promotion Program?

A. Gets the platinum trading level. Which is a trading platform designed for trading professionals and can be downloaded on the computer desktop. And it also allows the clients to access the golden trade Platform through the company's Web site.

B. Get a 100% discount on the AGC trading commission throughout the subscription period.

C. Enjoy the above discount for a period of one calendar year from the date of subscription.

8. Why subscribe to this program?

If your trades values more than SR 10 million during a year then this offer will be suitable for you.

9. If my trading value exceeds 10 million per day, will I be charged any commission?
No.

10. If I withdrawal the full amount and shares available in my Portfolio after subscription will you end the program for me?

No, the program ends only after one calendar year.

11. If the trading platform crashes or stop for any reason, are you going to charge me the company commission on my trades over the phone?

No

12. Can I get back the paid fees?

No.

13. Is there a subscription for a month or quarter?

No, subscription will be only for one year.

14. If I was doing a large trading volume, will I get a discount on the subscription fees?

No

15. Is it possible to trade over the phone with the same fees?

No

16. Do I get on other services such as margin if subscribed?

No/ this program and fees are only for trading and all the other services will have their fees.

17. I have a previous account with Aloula Geojit, Can I subscribe in this program?

This program is only for new clients.